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EACE20 Virtual Frequently Asked Questions

General Registration Questions

Previous Registrant Questions

What comes with my registration?

Full conference registrants have access to all virtual sessions, events, and exhibitor halls.

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What platform is being used for EACE20 Virtual?

The virtual platform being used for the EACE20 Virtual Conference is Accelevents. This software is compatible with most browsers, but works best on Google Chrome or Safari.

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Do I need to have a webcam for the event?

You do not need a webcam to attend any of the conference events. It is strongly recommended that you do have webcam access for the networking sessions and live chatting with exhibitor representatives in the exhibit hall to get he best experience. 

What do I do if I need to cancel?

All cancellation requests must be emailed to [email protected].

  • An 85% refund will be granted when the cancellation request is received 10 business days prior to the scheduled event (by July 22, 2020).
  • 50% refund will be granted if the request is received between 9 and 5 business days prior to the scheduled event (from July 23 to July 29, 2020).
  • No refunds will be granted if the request is received fewer than 5 days prior to the scheduled event (after July 29, 2020).

Any cancellation request received fewer than 10 business days prior to a scheduled event (or after the event date has passed) due to an extenuating circumstance may be reviewed by the respective committee chair(s) who in turn will recommend the appropriate refund and action to the Board of Directors.

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I am a member of NACE. Does that mean I can receive member pricing for EACE?

No. EACE is independent and autonomous from the national association.

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Do I need to cancel my reservation at the Baltimore Marriott Waterfront?

The Baltimore Marriott Waterfront will automatically cancel any reservations made within the EACE20 room block, and you will receive cancellation confirmation directly from the hotel via email.

If you have questions pertaining to your hotel reservation, please contact Jay Pierce with Connections Housing at [email protected]. For all other inquiries, please contact the hotel at (410) 385-3000.

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I already registered for the in-person EACE20 conference. Will my registration be refunded?

If you are a current registrant, exhibitor, or sponsor, you should have received an email from EACE Headquarters which includes details about receiving a credit or refund. If you did not receive this email, make sure that you are using the same email that you originally registered with. Contact EACE headquarters at [email protected] if you do not see this email. 

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I was scheduled to present at the EACE20. Will my session still be held?

All EACE20 presenters have been contacted directly regarding their conference session. If you have any questions about your scheduled presentation, please contact Programming Committee Co-Chairs, Kristin Eicholtz and Joe Santacroce.

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