EACE Help Center

General Questions

Existing Group Membership Management Questions

Annual Conference Related Questions

Visit the EACE23 FAQ page for conference-related questions and event information.

EACE Leadership/Volunteer Questions/Resources

Current EACE volunteers can access Committee Charters, find resources and FAQ within the Leadership Central section of the website here.

How do I update my member profile?

Login to your member profile here or complete the Profile Update Form.

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How do I check my membership status?

Go to My Profile.

An example of a previous member in "lapsed" status is shown below. If you do not have an open invoice for payment, you may need to contact EACE HQ for assistance renewing.

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An example of a Prospect profile is shown below.  To join EACE, complete the online membership application.

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My username and password is not working. How do I reset my password?

If you have not received email instructions after clicking "Forgot your password", please check your spam/junk folder in your email. NOTE: The reset password link will only work if you are entering the email address associated with your member profile. If you still haven't received the email, please contact EACE Headquarters via email at [email protected] to reset your password.

I'm a member. Why do I not see member pricing for events?

Discounted member pricing is available for EACE members in good standing. Please check your member status and make sure that you are logged in to secure member rates.

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Does a membership include multiple user profiles?

Yes, depending on the type of EACE membership you have. College, Associate, Employer and Student memberships are for only one person. If you have a college or employer group membership, you can have multiple user profiles under an EACE company membership. College individuals from the same office, existing at the same geographical location shall be designated as eligible additional members for group membership. Employer and Associate individuals from the same company/organization, existing at the same geographical region/branch shall be designated as eligible additional members for group membership

To start a group membership go to Member Types & Rates and click "Start Your Group Membership Today!".

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How can I find another member's contact?

Our searchable Member Directory contains an up-to-date listing of EACE members. You must be logged in to use this feature.

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What are the upcoming EACE events?

Visit our Events Calendar to view upcoming events and programs.

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I need to pay an invoice. Where can I find it?

Go to My Profile and login. Then go to the invoices tab under the "My Profile" tab to view your invoice. If you do not see your invoice contact EACE Headquarters via email at [email protected]
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How can I renew my membership online?

Renew online using the button below. If you are a Key Contact for your organization, you are able to renew on behalf of your organization, using this same form. 

Renew Your EACE Membership Online

If you receive an error, it may be one of the following reasons:

  1. You are already renewed. Check your membership status by visiting your profile.
  2. You are not a Key Contact for an organizational membership. Contact your group membership administrator.
  3. You are not within the renewal period. If you've lapsed for more than a year, EACE HQ can assist with getting your membership reinstated. Contact us at [email protected]

Can I transfer my EACE membership to a colleague?

Yes. Since membership is held by the institution, it can be transferred. Transfer requests must be sent via email to [email protected].  Membership cannot be transferred to a colleague to use temporarily and then transferred back.

How can I contact EACE Headquarters?

Hours of Operation:

M-F: 8:00 am - 4:30 pm ET

The office will be closed the following dates in 2023:

  • Monday, January 16,
  • Monday, April 10 
  • Monday, May 29           
  • Monday, June 19
  • Tuesday, July 4       
  • Monday, September 4   
  • Friday, November 10 
  • Thursday, November 23
  • Friday, November 24        
  • Monday, December 25 

Response time is typically 48 business hours.

Contact:

Phone:   (410) 931-8100
   
Address:   3601 E Joppa Road
  Baltimore, MD  21234
   
Fax:   (410) 931-8111
   
E-mail:   [email protected]

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How do I designate Key Contacts in my group membership?

Group membership administrators are called "Key Contacts." Key Contacts can also designate others within the group to be Key Contacts.

  1. Go to My Profile.
  2. Select My Organization then Org Members.
  3. Toggle the Is Key Contact button to On for the individual(s) you wish to be Key Contacts of the group.

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How do I view my current group roster and edit, add or remove individuals?

  1. Go to My Profile.
  2. Select My Organization.
  3. Select the Org Members.

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From this page, you can view the group's current membership roster. Click on a member's name to view and/or edit the profile. Select unlink to remove individuals from the group membership. 

To add individuals to your group membership, click the "Create Linked Profile." Newly created members can use the forgot password link to reset their own password and complete the rest of the online member profile.

College individuals from the same office, existing at the same geographical location, shall be designated as eligible additional members for group membership. Employer and Associate individuals from the same company/organization, existing at the same geographical region/branch, shall be designated as eligible additional members for group membership.

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How do I access invoices?

  1. Go to My Profile.
  2. Select My Organization then Member Invoices.

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From this page, you can view, pay or download receipts of all invoices associated with your organizational membership.

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How do I register group members for the Annual Conference?

You cannot register other individuals ("Linked Profiles") unless you are a Key Contact on a group membership. (See above for how to designate Key Contacts.) If you are a Key Contact, you will see a button that says "Register Linked Profile." (See above for how to add individuals to your group roster.)

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How do I update the primary organization account information?

  1. Go to My Profile.
  2. Click on the My Profile menu tab.
  3. Select My Organization then Org Profile.

From this page, you can edit organization profile features including mailing address and primary email. Note, membership dues notifications are sent to this address and email only.

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