EACE FAQ/Help Center
Membership
Managing your Membership
Member Profile/Account
Group Membership Management
Events
Annual Conference Related Questions
Visit the EACE24 FAQ page for conference-related questions and event information.
Volunteering and Leadership Opportunities
There are many ways that you can get involved with EACE! Join a committee, be a mentor, serve as a Board Member. We would love your help!
Current EACE volunteers can access Committee Charters, find resources and FAQ within the Leadership Central section of the website here.
How can I contact EACE Headquarters?
1617 John F. Kennedy Blvd., Suite 810
Philadelphia, PA 19103
P: (215) 987-0563 | E: [email protected]
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What is the difference between an individual membership and a group membership?
Individual Membership
This membership type includes membership for 1 member.
Group Membership
This membership type includes memberships for an UNLIMITED number of college, employer or affiliate members.
*EACE group memberships offer the best value and convenience for your organization. One flat annual fee provides you with an UNLIMITED number of members within your group membership! Individuals from the same office, existing at the same geographical location shall be designated as eligible additional members for group membership.*
If you have 5+ people, it will save you money to do the group membership!
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Who is the college membership for?
University/college employees engaged in career services work with students and/or graduates. University/college members can include, but are not limited to:
- 4 year colleges/universities
- Community colleges and other 2-year colleges
- Minority serving institutions
Who is the group membership for?
HR/Staffing professionals engaged in the recruiting of students or alumni.
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Who is the student/new professional membership for?
Students
Currently enrolled students in an accredited degree granting institution who is preparing for a career in career services and/or college recruiting/relations.
*A student may retain this membership status for up to one year following completion of degree requirements unless, or until, the student is eligible for another category of membership.*
*Graduate students who are employed and working in the field of career services or HR/recruiting should apply as a College or Employer Member.*
New Professionals
A career services or college recruiting/relations professional with less than 1 year of experience in the field.
*A new professional may retain this membership status for up to one year in the field. This membership status cannot be offered more than once for new professionals.*
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Who is the retiree membership for?
A career services or college recruiting/relations professional who has retired from the field.
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Who is the transitioning professional membership for?
Career Services, Employer Relations, Human Resources/Talent Acquisition professionals individuals who are taking a leave of absence from a professional role in the field (Examples include but are not limited those engaging in: caretaking, parenting and/or sabbatical; those that are not currently employed in career services/HR/university relations but are seeking their next opportunity in those fields.)
*Transitioning professional members are offered reduced membership dues for a limit of one year. To renew at this level after 1 year- pending approval by Board.
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Who is the affiliate/partner membership for?
Affiliate membership may be granted to organizations that provide a service or product that empowers colleges and employers to develop the future workforce, but do not fall into the categories of College or Employer Members.
Affiliate membership applies to organizations including, but not limited to, the following: (a) staffing or employment agencies, (b) publishers of career education materials, (c) organizations that provide supporting software that directly relates to the operational functions of college recruitment or college/university career services, (d) advertising firms, (e) media organizations, (f) consultants in college recruiting for an educational institution/ employer member, (g) college/university faculty, and (h) supervising managers for educational institution/employer members.
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Who manages the membership?
Individual Membership
The individual registered as the member manages the membership.
Group Membership
Each group membership has one designated person to manage the billing for the membership. “Key contact(s)” can be selected for administrative oversight and upkeep of the member list for this group membership.
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My organization has multiple locations or campuses. Is there a limit on group memberships per organization?
No. Each geographical location should register for their own group membership, regardless of organizational affiliation. Individuals from the same office, existing at the same geographical location shall be designated as eligible additional members for each group membership.
Does a membership include multiple user profiles?
Yes, depending on the type of EACE membership you have. College, Associate, Employer and Student memberships are for only one person. If you have a college or employer group membership, you can have multiple user profiles under an EACE company membership. College individuals from the same office, existing at the same geographical location shall be designated as eligible additional members for group membership. Employer and Associate individuals from the same company/organization, existing at the same geographical region/branch shall be designated as eligible additional members for group membership
To start a group membership go to Member Types & Rates and click "Start Your Group Membership Today!".
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How can I renew my membership online?
Renew online using the button below. If you are a Key Contact for your organization, you are able to renew on behalf of your organization, using this same form.
If you receive an error, it may be one of the following reasons:
- You are already renewed. Check your membership status by visiting your profile.
- You are not a Key Contact for an organizational membership. Contact your group membership administrator.
- You are not within the renewal period. If you've lapsed for more than a year, EACE HQ can assist with getting your membership reinstated. Contact us at [email protected].
How do I check my membership status?
Go to My Profile.
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An example of a previous member in "lapsed" status is shown below. If you do not have an open invoice for payment, you may need to contact EACE HQ for assistance renewing.
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An example of a Prospect profile is shown below. To join EACE, complete the online membership application.
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How do I manage the members on a group membership?
Can a membership be canceled?
Memberships cannot be canceled. If you no longer want your membership, it can be transferred to another member of your organization.
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Can a membership be transferred?
Memberships can be transferred to another member within the same organization. Please contact HQ to assist with any transfers of membership. Membership cannot be transferred to a colleague to use temporarily and then transferred back to the original membership holder.
I need to pay an invoice. Where can I find it?
Go to My Profile and login. Then go to the invoices tab under the "My Profile" tab to view your invoice. If you do not see your invoice contact EACE Headquarters via email at [email protected]
How do I update my member profile?
Login to your member profile here or complete the Profile Update Form.
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My username and password is not working. How do I reset my password?
If you have not received email instructions after clicking "Forgot your password", please check your spam/junk folder in your email. NOTE: The reset password link will only work if you are entering the email address associated with your member profile. If you still haven't received the email, please contact EACE Headquarters via email at [email protected] to reset your password.
How can I find another member's contact?
Our searchable Member Directory contains an up-to-date listing of EACE members. You must be logged in to use this feature.
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How do I designate Key Contacts in my group membership?
Group membership administrators are called "Key Contacts." Key Contacts can also designate others within the group to be Key Contacts.
- Go to My Profile.
- Select My Organization then Org Members.
- Toggle the Is Key Contact button to On for the individual(s) you wish to be Key Contacts of the group.
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How do I view my current group roster and edit, add or remove individuals?
- Go to My Profile.
- Select My Organization.
- Select the Org Members.
From this page, you can view the group's current membership roster. Click on a member's name to view and/or edit the profile. Select unlink to remove individuals from the group membership.
To add individuals to your group membership, click the "Create Linked Profile." You must fill in a username, email address, and first and last name for each Linked Profile. It is recommended to use the email address as the username. Newly created members can use the forgot password link to reset their own password and complete the rest of the online member profile.
College individuals from the same office, existing at the same geographical location, shall be designated as eligible additional members for group membership. Employer and Associate individuals from the same company/organization, existing at the same geographical region/branch, shall be designated as eligible additional members for group membership.
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How do I access invoices?
- Go to My Profile.
- Select My Organization then Member Invoices.
From this page, you can view, pay or download receipts of all invoices associated with your organizational membership.
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How do I register group members for the Annual Conference?
You cannot register other individuals ("Linked Profiles") unless you are a Key Contact on a group membership. (See above for how to designate Key Contacts.) If you are a Key Contact, you will see a button that says "Register Linked Profile." (See above for how to add individuals to your group roster.)
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How do I update the primary organization account information?
- Go to My Profile.
- Click on the My Profile menu tab.
- Select My Organization then Org Profile.
From this page, you can edit organization profile features including mailing address and primary email. Note, membership dues notifications are sent to this address and email only.
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What are the upcoming EACE events?
Visit our Events Calendar to view upcoming events and programs.
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What is the EACE event cancellation policy?
To secure registration, all fees must be paid no later than 5 business days prior to the scheduled event. Any unpaid registrations after such time will be cancelled, and individuals will be required to register on-site with payment provided immediately to attend the event. If a written cancellation request is not received by 5 or more business days prior to the event, the registrant will be liable for the entirety of the registration fee, regardless of attendance or absence from the scheduled event.
All cancellation requests must be made in writing. An 85% refund will be granted when the cancellation request is received 10 business days prior to the scheduled event. A 50% refund will be granted if the request is received between 9 and 5 business days prior to the scheduled event. No refunds will be granted if the request is received with fewer than 5 days prior to the scheduled event.
Any cancellation request received fewer than 10 business days prior to a scheduled event (or after the event date has passed) due to an extenuating circumstance may be reviewed by the respective Committee Chair(s) who in turn will recommend the appropriate refund and action to the Board of Directors. Extenuating circumstances can be (but not limited to) death in the family, documented positive COVID-19 test etc.
If the event is cancelled by EACE, registrants may be extended a full refund (100%).
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If I can no longer attend an event, can I transfer registration?
Yes! You may transfer your registration to someone else in your organization. There is no fee for equal transfers. If you are transferring to a non-member, you will be invoiced for the difference in member vs non-member pricing. The request must be made via email to [email protected] and include the name and email of the person you are requesting to transfer registration to.
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I'm a member. Why do I not see member pricing for events?
Discounted member pricing is available for EACE members in good standing. Please check your member status and make sure that you are logged in to secure member rates.
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