EACE Professional Development Webinar FAQ Page
Can more than one person view the webinar?
Yes! You are encouraged to make this a learning event for your entire office. Talk to your AV support group on campus to learn how to broadcast this event to a room of attendees.
Will I be able to ask the presenters questions?
There are question and answer periods during each webinar. You may pose questions over the phone or online.
Will I get a copy of the presenter’s PowerPoint?
All registered attendees receive the presenters' PowerPoint as a handout with your login information.
What computer technology do I need in order to participate? (this will be updated with Adobe Acrobat Connect Pro requirements)
Acrobat Connect Pro roles
Supported OS, browser, and additional requirements
Participants, meeting attendees, and end users of Acrobat Connect Pro applications
Adobe Presenter audience members
Microsoft® Windows Vista® Home Basic, Home Premium, Ultimate, Business, or Enterprise (32-bit edition)
* Microsoft Internet Explorer 7 or later
* Mozilla Firefox 2
* Adobe Flash® Player 8 or later
Microsoft Windows® XP Professional or Home Edition with Service Pack 2
* Microsoft Internet Explorer 6, 7
* Mozilla Firefox 1.x, 2.x
* Mozilla 1.x or later
* Netscape 7.x
* Adobe Flash Player 8 or later
Microsoft Windows 2000 with Service Pack 4
* Microsoft Internet Explorer 5.x
* Mozilla Firefox 1.x, 2.x
* Mozilla 1.x
* Netscape 8
* Adobe Flash Player 8 or later
Windows hardware requirements
* Intel® Pentium® II 450MHz or faster processor or equivalent (1GHz recommended when screen sharing)
* 128MB of RAM
Mac OS X v10.4, 10.5 (Intel)
* Firefox 1.5.0.3, 2.x
* Safari 2.x
* Adobe Flash Player 8 or later
Mac OS X v10.4 (PowerPC®)
* Safari 1.x, 2.x
* Firefox 1.x
* Mozilla 1.x
* Netscape 7.x or later
* Adobe Flash Player 8 or later
Mac OS hardware requirements
* PowerPC G3 500MHz or faster or Intel Core™ Duo 1.83GHz or faster processor
* 128MB of RAM
Linux:
Red Hat® Enterprise Linux® (REHL) 3 update 8; RHEL 4 update 4 (AS/ES/WS); Novell SUSE® 9.x or 10.1
* Mozilla Firefox 1.5.0.7, 2.x
* Mozilla 1.7.x
* SeaMonkey 1.0.5
* Processor: Modern processor 800MHz or faster (1GHz recommended)
* Memory: 512MB of RAM; 128MB of graphics memory
* Adobe Flash Player 9 or later
Solaris™
* Mozilla 1.7
* Adobe Flash Player 9 or later
Additional requirements
* Minimum bandwidth 56Kbps
Acrobat Connect Pro presenters, administrators, trainers, event and meeting hosts
Microsoft Windows Vista Home Basic, Home Premium, Ultimate, Business, or Enterprise (32-bit edition)
* Microsoft Internet Explorer 7 or later
* Mozilla Firefox 2
Microsoft Windows XP Professional or Home Edition Service Pack 2
* Microsoft Internet Explorer 6, 7
* Mozilla Firefox 1.x, 2.x
* Mozilla 1.x or later
* Netscape 7.x
Microsoft Windows 2000 with Service Pack 4
* Microsoft Internet Explorer 5.x
* Mozilla Firefox 1.x, 2.x
* Mozilla 1.x
* Netscape 8
Windows hardware requirements
* Intel Pentium II 450MHz or faster processor or equivalent (1GHz recommended when screen sharing)
* 128MB of RAM (512MB recommended)
Mac OS X v10.4, 10.5 (Intel)
* Firefox 1.5.0.3, 2.x
* •Safari 2.x
Mac OS X v10.4 (PowerPC)
* Safari 1.x, 2.x
* Firefox 1.x
* Mozilla 1.x
* Netscape 7.x or later
Mac OS hardware requirements
* PowerPC G3 500MHz or faster or Intel Core Duo 1.83GHz or faster processor (1GHz recommended when screen sharing)
* 128MB of RAM (512MB recommended)
Additional requirements
* Adobe Flash Player 9 or later
* Bandwidth: 56 DSL/cable (wired connection recommended)
What are the basic requirements for the audio portion of an EACE webinar?
The audio portion of an event is delivered through your telephone or through a speaker on your computer using VoIP. Here are the basic requirements to attend an event:
* A standard telephone (or speakerphone for a group) is recommended. Cell phones and cordless phones can result in greatly diminished audio quality and are strongly discouraged.
* Add VoIP guidelines
How do I connect into the webinar?
A few days before the webinar, you will receive detailed dial-in and login instructions and the handouts for the presentation.
How can I cancel or get a refund?
All cancellation requests must be received in writing. Full refunds are granted when the cancellation request is received 5 business days prior to the webinar. No refunds will be granted if the request is received with fewer than 5 business days prior to the webinar. All refunds will be assessed a 15% processing fee.
Any cancellation request received fewer than 5 business days prior to a webinar due to an extenuating circumstance will be reviewed by the respective Committee Chair(s) who in turn will recommend the appropriate refund and action to the Board of Directors. Contact info@eace.org
How can I get further technical assistance?
Call Acrobat Connect Pro Technical Support at 800.945.9120. |
