EACE FAQs
- How do I get my User ID and password?
- What is my member status?
- How do I cancel or change my membership?
- I have not received an invoice for my membership,
how can I get one?
- Do you accept Credit Cards for a payment method?
- I paid my membership dues and have not received
a membership dues confirmation notice. How do I get one so I
can submit it to my employer?
- I would like to become an EACE member. What
type of memberships do you offer and how much are membership
dues?
- I would like to post a job position on the
EACE website; what do I have to do and who do I contact?
- What is EACE’s Federal EIN number?
1. How do I get my User ID and password?
On the left-hand side of each page there is a “Logon”
section. You can click the “I forgot my User ID and Password”
button. If you can’t remember your password enter your User
ID and your password will be e-mailed to you. If you can’t
remember your User ID, enter your e-mail address and your User
ID will be e-mailed to you. If neither of these options work for
you, contact:
CustomerCare Center
E-mail address: customercare@eace.org
Or phone: 414-908-4940, ext.450, during normal office hours,
8:00 am to 4:30 pm. CST, Monday thru Thursday, and Friday, 8:00
am to 3:00 pm CST.
2. What is my member status?
You can go to “Member Profile Update”
and login, if you haven’t already. You can find your member
type, your current term start date, and your current term end
date.
3. How do I change my membership?
You can contact:
Carrie Banacin
E-mail Address: eace_membership@eace.org
Or by phone: 414-908-4940, ext.116, during normal office hours,
8:00 am to 4:30 pm. CST, Monday thru Thursday, and Friday, 8:00
am to 3:00 pm CST.
4. I have not received a membership dues
notice (invoice) for my membership, how can I get one?
You should receive a membership dues notice (e-invoice) 60 days
before your membership ends, as long as you have a valid e-mail
address in the EACE database. You will continue to receive a membership
dues notice (e-invoice) every 30 days until 60 days after your
expiration.
If you have not received a membership dues notice, this could
mean your e-mail address is not on file or it needs to be updated
in the database.
If you need to update your e-mail address, contact:
CustomerCare Center
E-mail Address: customercare@eace.org
Or by phone: 414-908-4940, ext.450, during normal office
hours, 8:00 am to 4:30 pm. CST, Monday thru Thursday, and Friday,
8:00 am to 3:00 pm CST.
5. Do you accept Credit Cards for a payment
method?
We accept VISA, MasterCard, and all Novus cards.
6. I paid my membership dues and have
not received a membership dues confirmation notice (receipt).
How do I get a membership dues confirmation notice (receipt) so
I can submit it to my employer?
If you renewed or joined on-line, you will receive an e-mail with
your membership dues confirmation (receipt) attached, within 10-15
business days of the transaction. If you renewed or joined via
a paper form, you will receive an e-mail with your membership
dues confirmation (receipt) attached, within 10-15 business days
of receipt of your form.
7. I would like to become an EACE member.
What type of memberships do you offer and how much are membership
dues?
Go to: “Join EACE”, once you
have opened the member information page you will find the membership
categories including: College, Employer, Associate, and Student.
(Honorary, and Retired member categories also exist. Members for
those two categories are designated by a vote of the Board of
Directors.) If you click on the links under each membership type
you will be able to find the required information for that particular
membership.
8. I would like to post a job position
on the EACE website; what do I have to do and who do I contact?
Go to: “Career Opportunities“
and read the instructions and requirements. For more information
e-mail info@eace.org, or call
414-908-4940, ext.123, during normal office hours, 8:00 am to
4:30 pm. CST, Monday thru Thursday, and Friday, 8:00 am to 3:00
pm CST.
9. What is EACE’s Federal EIN number?
EACE’s FEIN number is: 23-7085303
If you need the W-9 form, please contact Carrie Banacin, at eace_membership@eace.org.
Or by phone: 414-908-4940, ext.116, during normal office hours,
8:00 am to 4:30 pm. CST, Monday thru Thursday, and Friday, 8:00
am to 3:00 pm CST.
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